Business Operator Handling Personal Information

INOAC Housing & Construction Materials Co., Ltd.

Handling of Personal Information

INOAC Housing & Construction Materials Co., Ltd. (hereinafter referred to as "INOAC HCM") complies with all applicable laws and regulations regarding the protection of personal information. We recognize the importance of safeguarding personal information and consider it a fundamental aspect of our business operations and social responsibility. This privacy policy explains how we handle personal information.

Purpose of Use of Personal Information

We collect personal information from our customers for the following purposes. However, we will only use the collected information within the specific scope of the stated purpose, as clearly communicated and agreed upon by the customer.

• 1. To provide customers with product information (including catalogs), services, and plans offered by INOAC HCM.
• 2. To process orders, shipping, returns, and exchanges of our products.
• 3. To facilitate the delivery and installation of our products in customers' residences and buildings.
• 4. To provide after-sales services and maintenance for our products.
• 5. To conduct surveys related to product development and service improvement, including usage and satisfaction surveys.
• 6. To contact customers in case of an emergency.
• 7. To respond to inquiries, opinions, and requests from customers.
• 8. To carry out other related business activities necessary to fulfill the above purposes.

Provision of Personal Information to Third Parties

We do not disclose or provide personal information to third parties except in the following cases:

• 1. When the customer has given prior consent.
• 2. When the information is provided in a format that does not identify the individual.
• 3. When personal information is shared with subcontractors to facilitate smooth business operations. In such cases, we select subcontractors with sufficient protection standards and implement appropriate management measures, including contractual obligations to prevent leakage or further disclosure.
• 4. When providing quotations, plans, or product drawings to our business partners involved in the purchase and installation of our products, with the customer's consent.
• 5. When providing personal information to our affiliated group companies, with the customer's consent, to the extent necessary to achieve the purposes stated in "Purpose of Use of Personal Information".
• 6. When disclosure is required by law or regulation.
• 7. When it is necessary to protect a person's life, body, or property and obtaining the customer's consent is difficult.
• 8. When cooperating with national or local government agencies, or their designated entities, to fulfill legally mandated duties, and obtaining the customer's consent may interfere with the execution of those duties.

Disclosure of Personal Information

Upon request from an individual, we will disclose their personal information without delay. However, we may choose not to disclose part or all information if:

• 1. Disclosure could risk harming the life, body, property, or other rights and interests of the individual or a third party.
• 2. Disclosure could significantly hinder the proper conduct of our business.
• 3. Disclosure would result in a violation of applicable laws or regulations.

In principle, non-personal information such as access logs is not disclosed.

Correction, Addition, or Deletion of Personal Information

If an individual requests corrections, additions, or deletions of their personal information on the grounds that it is inaccurate, we will conduct the necessary investigation without delay. Based on the results, we will update the information as necessary and notify the individual accordingly, except where special procedures are required by other laws or regulations.

Privacy Policy Revisions

We may revise this privacy policy as necessary to enhance personal information protection or comply with changes in laws and regulations. Any revisions will be posted on our website.

Contact

For inquiries regarding our privacy policy, please use the form for "CONTACT US".
Inoac Hibino Building 2F, 4-9-27 Taiho, Atsuta-ku, Nagoya, Aichi
456-0062, Japan